1. Introduction
Welcome to Aatma Aesthetics. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.aatmaaesthetics.co.uk (the "Site"), book a consultation, or use our services.
Please read this policy carefully. If you do not agree with the terms, please refrain from using our Site and services. By using our Site, you consent to the practices described herein.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Book a consultation or treatment
- Subscribe to our newsletter
- Complete a contact form
- Contact us via email or phone
This information may include:
- Personal Identifiers: Your first and last name, email address, phone number.
- Booking Information: Your preferred date and time, the treatment(s) you are interested in, and any relevant medical information you choose to share pre-consultation.
- Technical Data: Your IP address, browser type, operating system, access times, and pages viewed directly before and after accessing our Site (collected automatically via cookies and similar technologies).
- Marketing Data: Your preferences for receiving marketing communications from us.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To schedule, manage, and confirm your appointments.
- To communicate with you, including responding to your inquiries and sending you important administrative messages.
- To provide you with information, special offers, and marketing materials about our services (where you have consented to this).
- To improve our website, services, and user experience.
- To comply with legal obligations and protect our legal rights.
4. Legal Basis for Processing (GDPR)
If you are from the European Economic Area (EEA) or UK, our legal basis for processing your personal data is:
- Performance of a Contract: To fulfil our booking and service obligations to you.
- Consent: For sending you marketing communications. You can withdraw this consent at any time.
- Legitimate Interests: For operating our website and business, and for administrative purposes.
- Legal Obligation: To comply with applicable laws and regulations.
5. Disclosure of Your Information
We may share your information with:
- Service Providers: Third parties who provide services on our behalf, such as appointment booking software, email marketing platforms, and website analytics. These parties are obligated to keep your information confidential.
- Legal Obligations: We may disclose information where required by law, such as to comply with a subpoena or similar legal process.
- Vital Interests: In rare circumstances, we may disclose information if we believe it is necessary to protect the vital interests of a client or another natural person.
We do not sell, trade, or rent your personal information to third parties.
6. Data Retention
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Booking records and any associated notes will be retained for a period of 10 years in line with our medical and insurance obligations.
7. Your Data Protection Rights
Depending on your location, you have rights under data protection laws, which may include:
- The right to access and receive a copy of the personal information we hold about you.
- The right to rectification of any inaccurate or incomplete information we hold about you.
- The right to erasure (or "to be forgotten"), where there is no compelling reason for us to continue processing your data.
- The right to restrict processing of your personal information.
- The right to data portability.
- The right to object to processing for direct marketing purposes.
- The right to withdraw consent at any time, where we rely on consent to process your data.
To exercise any of these rights, please contact us using the details at the end of this policy.
8. Cookies
Our Site uses "Cookies" to enhance your experience. Cookies are small files placed on your device that help us analyse web traffic and remember your preferences. You can choose to accept or decline cookies through your browser settings. Note that declining cookies may prevent you from taking full advantage of the website.
9. Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the data you provide, please remember that no method of electronic transmission or storage is 100% secure.
10. Links to Other Websites
Our Site may contain links to other websites. This Privacy Policy applies only to our Site. We are not responsible for the content, privacy policies, or practices of any third-party sites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a new "Last Updated" date. We encourage you to review this policy periodically to stay informed.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Aatma Aesthetics
Outlet Shopping in The O2, Peninsula Square, London SE10 0DX, United Kingdom
info@aatmaaesthetics.co.uk
+44 20 3640 9790
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